Terms of Purchase

Last Updated: October 22, 2026

1. Agreement for Online Purchases

These Terms of Purchase govern transactions completed through the Arvellem online store.

They explain the conditions applicable to product selection, order confirmation, payment, shipping, cancellations, returns, and customer responsibilities.

Purchases through https://arvellem.com are administered by Shaanxi Xinghang Fenghan Technology Co., Ltd.

Customers should read these terms together with our Shipping Policy, Return Policy, Privacy Notice, and Terms of Use.

Mandatory consumer protections under applicable law remain unaffected.

2. Choosing Merchandise

Arvellem offers men's hats and related headwear.

Product listings may provide details concerning:

• Style and design

• Materials and construction

• Available colors

• Size and fit

• Adjustable features

• Product care

• Price and availability

Customers should review relevant product information before completing a purchase.

Minor visual differences may occur because of photography, lighting, screen settings, or ordinary manufacturing variation.

If merchandise is materially different from its description, applicable legal remedies remain available.

3. Product Prices and Checkout Charges

Product prices are displayed on the website and confirmed during checkout.

Applicable shipping charges, taxes, and other mandatory fees will be presented before payment where required.

Customers should review the total amount and selected delivery method before authorizing a transaction.

Prices may change for future purchases, but changes will not automatically alter already accepted orders.

4. Order Submission

A customer submits an order by selecting merchandise, completing the required checkout information, and authorizing payment.

After successful submission, an order confirmation will normally be sent to the email address provided.

The confirmation acknowledges receipt of the order but does not necessarily indicate that shipment has occurred.

5. Payment Processing

Accepted payment methods are displayed at checkout.

Transactions may be processed by authorized third-party payment providers.

Customers must be entitled to use the selected payment method.

An order may be delayed or declined when payment authorization cannot be completed or a legitimate security concern exists.

6. Product Availability

Merchandise availability can change.

If an ordered item becomes unavailable, we may contact the customer to explain the available options.

These may include waiting for replenishment, choosing an alternative product with the customer's consent, or receiving an appropriate refund.

We will not impose a different product without customer agreement.

7. Fulfillment and Delivery

Orders are prepared and transported according to the arrangements described in our Shipping Policy.

Processing and delivery are separate stages.

The supported delivery regions, shipping charges, processing timeframe, and estimated transit period must be confirmed before publication.

The applicable shipping terms will be presented to customers before completing their purchases.

8. Correcting Order Information

If you notice an error after placing an order, please contact:

service@arvellem.com

We will attempt to make reasonable corrections before dispatch where operationally possible.

Changes may no longer be available after the package has entered the shipping network.

9. Cancellation Requests

Customers should submit cancellation requests as soon as possible, preferably before shipment.

The final cancellation deadline must be confirmed before publication.

Approved cancellations will be refunded through the original payment method.

Once an order has shipped, an eligible return may be available under the Return Policy.

10. Returns and Refunds

Eligible merchandise may be returned according to the conditions published in our Return Policy.

The applicable return period, return shipping responsibilities, and refund timeframe must be confirmed before publication.

Customers should follow the authorized return procedure.

Nothing in these terms limits mandatory rights concerning defective, damaged, incorrect, or materially misdescribed products.

11. Customer Responsibilities

Customers should provide accurate billing, shipping, and contact information.

Incorrect details may delay payment verification or interfere with delivery.

If an error is identified, customers should contact support promptly.

Products should be used and maintained according to the relevant care instructions.

These responsibilities do not remove statutory consumer rights.

12. Transaction Protection

We may conduct reasonable checks intended to protect against fraudulent or unauthorized purchases.

Where a legitimate concern exists, an order may be reviewed, delayed, declined, or canceled as appropriate.

Payments collected for orders canceled by us will be handled according to applicable legal and payment requirements.

13. Events Beyond Reasonable Control

Severe weather, major transportation disruptions, government restrictions, significant technical failures, or other unforeseen events may affect order fulfillment.

Where such events materially affect an order, we will make reasonable efforts to communicate with the customer and explain the available options.

Mandatory rights concerning delayed or undelivered merchandise remain unaffected.

14. Liability and Consumer Protections

We aim to fulfill accepted purchases according to their agreed terms.

Any limitation of liability applies only to the extent permitted by law.

Nothing in these terms excludes liability for fraud, intentional misconduct, or another matter that cannot legally be excluded.

Customers retain applicable rights concerning faulty, incorrect, misdescribed, or undelivered merchandise.

15. Applicable Law and Disputes

These Terms of Purchase are governed by the laws of the People's Republic of China, to the extent permitted by applicable law.

This provision does not eliminate mandatory consumer protections that may apply under the laws of the customer's place of residence.

Customers may contact service@arvellem.com to seek a resolution to purchase-related concerns.

Unresolved disputes may be submitted to a court or other forum having jurisdiction under applicable law.

16. Changes to Purchase Terms

These terms may be revised to reflect changes in our operations, transaction procedures, or legal requirements.

Updated versions will be published with a revised date.

Changes will not retrospectively alter accepted purchases unless required by law or agreed with the customer.

17. Seller Information

Brand: Arvellem

Legal Company Name:

Shaanxi Xinghang Fenghan Technology Co., Ltd.

Registered Business Address:

Building 9, Unit 2, Room 412 to G175, Lintong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China

Website: https://arvellem.com

Email: service@arvellem.com

Phone: +852 6915 6750

Customer Service Hours:

Monday–Friday, 8:00 AM–6:00 PM Eastern Time (ET)

Saturday and Sunday: Closed