Privacy Notice
Privacy Notice
Last Updated: October 22, 2026
1. About This Notice
This Privacy Notice explains how personal information may be processed when individuals browse the Arvellem website, purchase merchandise, contact customer support, or use other store functions.
It describes the types of information involved, the purposes of processing, potential disclosures to service providers, retention practices, and available privacy rights.
Arvellem is operated by Shaanxi Xinghang Fenghan Technology Co., Ltd.
The operating company is responsible for information it processes for its own business activities. Certain independent service providers may have additional privacy responsibilities.
2. Information Collected Through Our Store
The categories of information involved depend on how you interact with the website.
Customer Contact Information
This may include names, email addresses, telephone numbers, delivery addresses, and billing addresses.
Order and Purchase Information
When you purchase merchandise, we may process product selections, quantities, size or color choices, order numbers, payment status, transaction amounts, shipping information, and return or refund records.
Website and Device Information
Depending on our website configuration and applicable privacy choices, technical information may include:
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IP addresses
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Browser and device information
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Operating system
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Approximate location based on network information
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Pages visited
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Referral information
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Website interaction events
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Cookies or similar identifiers
Customer Support Records
We may maintain messages, related order information, photographs voluntarily submitted to document an issue, and records of customer service interactions.
Marketing and Privacy Preferences
Where applicable, we may keep subscription preferences, consent selections, cookie choices, and privacy request records.
3. How Personal Information Is Used
Information may be processed to:
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Receive and confirm orders.
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Authorize and verify payments.
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Arrange merchandise preparation and delivery.
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Provide shipping notifications.
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Answer product and sizing inquiries.
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Handle order changes, cancellations, returns, and refunds.
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Maintain transaction and accounting records.
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Prevent fraud and unauthorized activity.
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Protect the security of the website.
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Investigate technical problems.
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Evaluate website performance where analytics are enabled.
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Provide promotional communications where legally permitted.
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Comply with applicable legal requirements.
We aim to use information only for appropriate business purposes supported by applicable law.
4. Payment Providers
Payments may be processed through authorized payment services available during checkout.
Those providers may process payment credentials, transaction authentication information, and other data necessary to complete payments, prevent fraud, or issue refunds.
Arvellem may receive transaction confirmations, payment status, and refund information.
Customers should not send complete payment card numbers through ordinary customer support communications.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, and related technologies.
Essential Technologies
These help maintain shopping carts, checkout functions, website security, and other necessary services.
Analytics Technologies
Where enabled, analytics tools may help us understand website usage and performance.
Advertising Technologies
Optional technologies may support campaign measurement or advertising personalization where enabled and legally permitted.
Preference Technologies
These may remember selected website settings or privacy choices.
Where prior consent is legally required, optional tracking technologies must not be activated before valid consent is obtained.
Visitors should be provided with functioning controls to accept, reject, or manage applicable non-essential technologies.
6. Sharing Information With Other Organizations
Certain store operations may require information to be provided to third-party service providers.
Depending on the services actually used, recipients may include:
E-Commerce Infrastructure Providers: Shopify and related services supporting storefront operations and order management.
Payment Processors: Organizations responsible for transaction authorization, payment completion, and refunds.
Fulfillment and Delivery Partners: Providers preparing, transporting, and delivering purchases.
Customer Support Systems: Services used to organize and respond to inquiries.
Website Security Providers: Organizations supporting security and fraud prevention.
Analytics and Advertising Providers: Providers handling relevant technical or usage information where enabled and legally permitted.
Professional Advisers and Public Authorities: Parties receiving information where appropriate or required by law.
The specific services involved depend on the store's actual operational arrangements.
7. Privacy Choices Related to Advertising
Some advertising-related disclosures may qualify as a sale, sharing, or targeted advertising under applicable privacy laws.
Where such activities occur and an opt-out right applies, eligible individuals may exercise that right through the privacy mechanisms available on the website.
We will honor recognized browser-based opt-out preference signals, including Global Privacy Control, where legally required.
Privacy requests can also be submitted to service@arvellem.com.
8. Processing Across Borders
Arvellem is operated by a company registered in China.
Information may be accessed or processed in countries other than the customer's country of residence when third-party providers or operational arrangements are involved.
Where applicable data protection laws require safeguards for international processing, appropriate measures will be applied.
9. Retention of Information
Personal information is retained for periods reasonably necessary to complete the purposes for which it was collected or satisfy relevant legal obligations.
Retention considerations may include:
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Order fulfillment and delivery.
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Payment records.
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Customer support.
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Returns and refunds.
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Accounting and tax requirements.
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Fraud prevention.
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Dispute resolution.
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Statutory retention obligations.
When information is no longer required, it will be deleted, anonymized, or otherwise managed according to applicable law.
10. Security Measures
We seek to apply reasonable technical, administrative, and organizational measures designed to reduce risks of unauthorized access, alteration, loss, or misuse of personal information.
No electronic storage system or internet transmission can be guaranteed completely secure.
Customers should protect their account credentials and avoid sending unnecessary sensitive information through unsecured communication channels.
11. Your Privacy Rights
Depending on the applicable law, individuals may have rights to:
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Access certain personal information.
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Correct inaccurate records.
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Request deletion of eligible information.
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Receive a copy of certain information.
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Object to or restrict certain processing.
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Withdraw consent where relevant.
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Opt out of qualifying targeted advertising, sale, or sharing.
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Appeal certain privacy decisions where legally available.
Requests may be subject to identity verification, legal exceptions, and applicable response deadlines.
To submit a request, contact:
Subject: Privacy Request
12. Marketing Communications
If promotional communications are offered, they will be sent in accordance with applicable law and customer preferences.
Recipients may unsubscribe through the instructions included in the relevant messages.
Necessary communications concerning orders, shipping, refunds, or security may continue.
13. Children's Privacy
Our online store is intended for general consumer shopping and is not directed toward children under 13.
We do not knowingly solicit personal information from children under 13 in violation of applicable law.
If improper collection is identified, we will take appropriate steps to address it.
14. External Websites
Our website may contain links to independently operated services.
These organizations may follow separate privacy practices.
Customers are encouraged to review applicable third-party privacy notices before providing personal information.
15. Changes to This Privacy Notice
We may revise this notice as business activities, website technologies, or legal requirements develop.
Updated versions will be published with a revised date.
Additional notice or consent will be provided where required by law.
16. Privacy Contact Details
Brand: Arvellem
Legal Company Name:
Shaanxi Xinghang Fenghan Technology Co., Ltd.
Registered Business Address:
Building 9, Unit 2, Room 412 to G175, Lintong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China
Website: https://arvellem.com
Email: service@arvellem.com
Phone: +852 6915 6750
Customer Service Hours:
Monday–Friday, 8:00 AM–6:00 PM Eastern Time (ET)
Saturday and Sunday: Closed
For requests concerning personal information, email service@arvellem.com with "Privacy Request" in the subject line.
17. AppLovin Advertising and Measurement
Where enabled, we work with AppLovin for advertising measurement and related advertising services. For more information about AppLovin’s collection and use of information, please visit https://legal.applovin.com/privacy/.