Contact Us

Last Updated: October 22, 2026

Get in Touch With Arvellem

If you have a question about our men's hat collection, an existing order, or a service-related concern, you can reach Arvellem using the information below.

We welcome inquiries concerning product details, order processing, delivery, returns, refunds, and website information.

Customer Support

Email Address: service@arvellem.com

Telephone: +852 6915 6750

Official Website: https://arvellem.com

Email is recommended for order-related requests, particularly when supporting information or photographs may be needed.

Working Hours

Monday–Friday: 8:00 AM–6:00 PM Eastern Time (ET)

Saturday and Sunday: Closed

Customers are welcome to send email messages outside these hours.

Inquiries received after regular business hours will be reviewed on the next available business day.

Response times may vary depending on the type of request and any additional investigation required.

Before Purchasing

If you are unsure about a hat's size, fabric, design, or available options, contact our support team.

Please include the product name or a link to the relevant listing.

Our team can help explain the product information available on our website.

Existing Order Assistance

For questions about an order, please provide:

• Order number

• Email address used at checkout

• Product name

• A short description of your concern

• Relevant photographs if the item arrived damaged, defective, or incorrect

This information helps us identify the purchase and review the matter.

Please do not email complete payment card numbers, passwords, or unnecessary sensitive information.

Shipping and Delivery Support

If a shipment is delayed, tracking information appears incorrect, or a package cannot be located, contact us with the order number and tracking details when available.

We will review the available shipment records and assist with the appropriate next steps.

Order Changes and Cancellation

If you need to correct or cancel an order, please contact us promptly.

Requests depend on the current fulfillment status and the applicable cancellation conditions.

Changes may no longer be available after shipment.

Returns and Refunds

To request a return, email service@arvellem.com.

Our team will review the request under the applicable Return Policy and provide return instructions where appropriate.

Please do not ship merchandise to our registered business address without specific authorization.

Privacy-Related Inquiries

For requests concerning personal information or privacy rights, contact:

service@arvellem.com

Please use Privacy Request in the email subject line.

We may request reasonable identity verification before processing certain requests.

Business Registration Information

Brand: Arvellem

Registered Company:

Shaanxi Xinghang Fenghan Technology Co., Ltd.

Registered Business Address:

Building 9, Unit 2, Room 412 to G175, Lintong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China

The registered business address identifies our operating company. It is not automatically the destination for merchandise returns.

Thank you for contacting Arvellem.