Frequently Asked Questions

Last Updated: October 22, 2026

Our Store and Products

What does Arvellem specialize in?

Arvellem is an online retailer focused on men's hats and everyday headwear.

Available products may include styles suitable for casual outfits, travel, and other daily activities.

How can I find a particular style?

Use the search feature to enter a product name, color, style, or relevant keyword.

You can also browse the collections currently available on our website.

Are all Arvellem hats adjustable?

No. Fitting features depend on the individual design.

Some hats may include adjustable closures, while others may use fixed sizing.

Please review each product listing for the relevant details.

How can I determine the right hat size?

We recommend reviewing the measurements and sizing instructions provided on the product page.

Where head circumference measurements are available, customers can compare them with their own measurements before ordering.

Are all hats made from the same materials?

Materials and construction vary by product.

Please consult the relevant listing for fabric information, specifications, and care recommendations.

Can product colors differ from the photographs?

Slight differences may occur because of lighting, photography, screen settings, or normal manufacturing variations.

If the item received is materially different from its description, please contact customer support.

How should I maintain my hat?

Follow the care instructions provided on the product listing or packaging.

Cleaning and maintenance methods depend on the materials and construction of the individual hat.

Ordering and Payment

How do I complete a purchase?

Select a product and any available options, add it to your cart, and follow the checkout instructions.

Review your order details, delivery information, and final amount before authorizing payment.

Which payment options are accepted?

The available payment methods are displayed at checkout.

Options depend on the payment services configured for the store.

Will I receive confirmation of my purchase?

After a successful order submission, a confirmation email will normally be sent to the email address provided during checkout.

Can I update my order?

Please contact service@arvellem.com as soon as possible.

Whether changes can be made depends on the current processing and shipment status.

Can I cancel an order?

Cancellation requests should be submitted promptly, preferably before dispatch.

Requests are reviewed according to the applicable cancellation conditions and order status.

The final cancellation deadline must be confirmed in our Terms of Purchase before publication.

Shipping Information

Where does Arvellem deliver?

Shipping availability depends on the destinations supported by our store.

Available regions and delivery methods should be identified during checkout and in our Shipping Policy.

How much does shipping cost?

The applicable shipping fee will be displayed during checkout before payment.

The final Shipping Policy must specify the available shipping rates and any free-shipping conditions.

How long does it take to prepare an order?

Order processing timeframe: To be confirmed before publication.

Processing refers to the period needed to prepare merchandise before dispatch.

When will I receive my package?

Estimated delivery timeframe: To be confirmed before publication.

Actual delivery may depend on the destination, selected shipping method, and carrier operations.

How do I track my shipment?

Tracking details will be shared after dispatch when the relevant information becomes available.

What happens if my delivery is delayed?

Contact service@arvellem.com with your order number and tracking information.

We will review the available records and assist with appropriate next steps.

What if tracking shows delivery but the package is missing?

Check your designated delivery area, mailbox, package locker, or reception desk.

If the package cannot be found, contact our customer support team so that we can review the delivery information.

Returns and Refunds

Can I return a product?

Eligible merchandise may be returned under the conditions described in our Return Policy.

Return window: To be confirmed before publication.

What condition should a returned hat be in?

For a preference-based return, the hat should generally remain unused and in its original condition, with supplied tags, accessories, and packaging where reasonably possible.

These conditions do not override legal rights concerning defective or misdescribed products.

How do I request a return?

Email service@arvellem.com with your order number, the item concerned, and the reason for your request.

Photographs may be requested when relevant.

Where should I send a return?

Our support team will provide the designated return destination and instructions.

Do not ship products to our registered business address without authorization.

Who covers return shipping?

Preference-based return shipping arrangement: To be confirmed before publication.

For a qualifying defective, damaged, incorrect, or materially misdescribed product, we will provide an appropriate remedy without imposing additional return shipping costs on the customer.

How long does a refund take?

Approved refunds are ordinarily issued through the original payment method after the applicable review.

Refund processing timeframe: To be confirmed before publication.

Can I request an exchange?

Availability depends on the product, inventory, and fulfillment arrangements.

Contact customer support to review the available options.

Privacy and Contact Information

How does Arvellem handle personal information?

We process relevant information for order fulfillment, payment verification, delivery, customer support, security, and other activities explained in our Privacy Notice.

Can I request access to or deletion of my data?

Depending on applicable law, you may request access to, correction of, or deletion of eligible personal information.

Email service@arvellem.com with the subject line "Privacy Request."

When can I contact customer service?

Monday–Friday: 8:00 AM–6:00 PM Eastern Time (ET)

Saturday and Sunday: Closed

Emails may be submitted at any time.

Who operates Arvellem?

Arvellem is operated by Shaanxi Xinghang Fenghan Technology Co., Ltd.

Registered Business Address:

Building 9, Unit 2, Room 412 to G175, Lintong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China

What are your contact details?

Email: service@arvellem.com

Phone: +852 6915 6750

Additional information is provided in our Shipping Policy, Return Policy, Privacy Notice, Terms of Purchase, and Terms of Use.