Return Policy
Return Policy
Last Updated: October 22, 2026
1. Our Approach to Returns
Arvellem understands that a customer may occasionally need to return a purchased item.
This Return Policy explains the process for requesting a return, the conditions that may apply to merchandise, and how refunds or replacements are handled.
It applies to purchases completed through https://arvellem.com.
The store is operated by Shaanxi Xinghang Fenghan Technology Co., Ltd.
Nothing in this policy limits mandatory consumer rights provided under applicable law.
2. Return Request Window
Eligible merchandise may be returned within the return period officially published by Arvellem.
Standard return period: To be confirmed before publication.
The final policy must specify the number of calendar days available after delivery.
Customers should submit return requests within the published period.
Legal remedies for faulty or materially misdescribed products may continue to apply independently of the standard preference-based return window.
3. Requirements for Standard Returns
For returns requested because of a change of mind, style preference, or unsuitable selection, merchandise should generally meet these conditions:
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The request is submitted within the applicable period.
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The hat remains unused and in its original condition.
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The product has not been washed, stained, or damaged through misuse.
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Original tags are included where relevant.
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Supplied components and accessories are returned.
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Packaging is included where reasonably possible.
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Proof of purchase or an order number is available.
These conditions apply to preference-based returns and do not eliminate legal rights concerning defective or misdescribed merchandise.
4. Products With Return Restrictions
Some merchandise may be subject to additional restrictions where permitted by law and disclosed before purchase.
Examples may include personalized or custom-made items, substantially used or damaged products, and items subject to lawful hygiene-related return restrictions.
Any applicable exclusions must be explained before purchase.
Such restrictions do not remove statutory rights for products that arrive defective, incorrect, damaged, or materially different from their description.
5. Starting the Return Process
Before returning merchandise, please email:
Include:
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Order number.
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Product name.
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Reason for the request.
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Relevant photographs when reporting a defect, damage, or incorrect item.
Our customer support team will review the request and provide appropriate instructions.
Please do not ship an item before receiving the designated return information.
6. Return Destination
The appropriate return destination will be provided after the return request has been reviewed.
This location may differ from Arvellem's registered business address.
Do not send returned merchandise to our registered business address unless specifically authorized.
Customers should retain available proof of return shipment.
7. Who Pays Return Shipping?
Preference-Based Returns
Return shipping responsibility: To be confirmed before publication.
The finalized policy must explain whether the customer or Arvellem is responsible for shipping costs when a product is returned because of personal preference.
Damaged, Defective, Incorrect, or Misdescribed Products
When a product arrives damaged, defective, incorrect, or materially different from its description, Arvellem will review the circumstances and arrange an appropriate remedy.
Customers will not be required to pay additional return shipping expenses for a qualifying product or fulfillment error.
Available remedies may include a replacement, refund, authorized return arrangement, or another appropriate solution under applicable law.
8. Reporting a Product Issue
If your order arrives with a defect, damage, missing component, or an incorrect item, please contact support as soon as reasonably possible.
Include your order information and photographs where available.
Retain the product and packaging while the issue is reviewed if doing so is safe and practical.
9. Examination of Returned Merchandise
Returned items may be inspected after arrival to determine whether the applicable return conditions have been satisfied.
The review may consider product condition, completeness, and the reason for the return.
If a preference-based return does not qualify, our team will explain the reason and any available options.
Inspection requirements will not be used to deny mandatory legal remedies.
10. Refund Method and Timing
Approved refunds are ordinarily issued through the original payment method.
Standard refund processing period: To be confirmed before publication.
The final policy must specify how many business days are required to issue an approved refund after any necessary receipt and inspection of returned merchandise.
Where applicable law requires an earlier refund, that requirement will take precedence.
Banks and payment providers may require additional time for funds to appear.
11. Refund Amounts
Refund amounts depend on the reason for return, the applicable eligibility rules, and consumer protection requirements.
For preference-based returns, the treatment of original shipping charges and any lawful deductions must be disclosed.
For defective, damaged, incorrect, or materially misdescribed items, refunds and other remedies will follow applicable consumer rights.
12. Exchanges
Customers interested in another size, color, or hat style may contact customer support.
Direct exchanges depend on inventory and fulfillment arrangements.
Where an exchange is unavailable, an eligible return followed by a separate purchase may be recommended.
Replacement requests for defective or incorrect items are reviewed separately.
13. Cancellations Before Delivery
Customers wishing to cancel an order should contact service@arvellem.com promptly.
Cancellation availability depends on the order's fulfillment status and published cancellation conditions.
If a cancellation is approved, an appropriate refund will be arranged.
Once merchandise has shipped, the return procedure may apply instead.
14. Questions About Returns
For assistance with a return or refund, contact:
Please include your order number and relevant information so that our team can review the request.
15. Company and Support Information
Brand: Arvellem
Legal Company Name:
Shaanxi Xinghang Fenghan Technology Co., Ltd.
Registered Business Address:
Building 9, Unit 2, Room 412 to G175, Lintong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China
Email: service@arvellem.com
Phone: +852 6915 6750
Customer Service Hours:
Monday–Friday, 8:00 AM–6:00 PM Eastern Time (ET)
Saturday and Sunday: Closed
Please contact customer support before sending merchandise back.